Frequently Asked Questions
Q: I have a magazine subscription - why don't I have access to the webinars?
A: NPQ's magazine subscription is separate from the webinar account/Leading Edge Membership. It is magazine only versus webinar based. Click here to access your magazine subscription account.
The Leading Edge Membership is a webinar based account. You get full access to all on-demand webinars and digital archives, which includes digital versions of the magazine (print not included). You are also automatically registered to all upcoming premium webinars during your active membership. No need to purchase the individual webinars.
Q: I purchased a webinar or am a Leading Edge Member; how do I access a live webinar?
A: Usually an email from Zoom is sent about a week before the live webinar event. Please keep an eye out for it. It may go into your junk/spam inbox. If you have not received the email a few days before the live event, please email email@example.com or firstname.lastname@example.org for assistance. You can access the recorded version once you login into your account.
Q: If I am unable to attend the live webinar, will a recording be available?
A: Yes, a recording will be available. Recordings are usually uploaded within three days after the live webinar. You can access the recording once you log into your account. A follow-up email will be sent once the recording is available to view
Q: How long do I have access to the recordings?
A: You have 12 months access from the purchase date. If you are a Leading Edge member, the webinars are accessible as long as your membership is active.
Q: Can I get CPE credits?
A: NPQ does not offer CPE's credits.
Q: Can I share my webinar link?
A: No, each link is a personalized link that only one person can access. If the link is shared, someone may be kicked out. If another person wants to attend the webinar, they need to register.
Q: I bought the webinar, but it is for another person. How do I register them instead?
A: We ask that the purchase be made under the name and email of the person attending, since that is how we collect the registration information. However, if the name needs to be changed, please email email@example.com with the correct name and email. This must be completed at least 48 hours before the live webinar.
Q: I bought multiple registrations. How do I add their names and emails?
A: You can purchase an individual order for each person to have their names and emails registered. However, if you did not do it that way, please email firstname.lastname@example.org with the name and emails of those you would like to register once the multiple registrations purchase is made. This must be completed at least 48 hours before the live webinar.
Q: What is my account? Do I have an account? Has my account been activated?
A: During the purchasing process, your account is activated when you create a password. If you are unable to log into your account, please email email@example.com or firstname.lastname@example.org and we will assist. Please click on “Forget your Password?” if you do not remember your password.
Q: Can I share my membership with my organization?
A: Each membership is per person. If you have a question about a group membership, email email@example.com.
Click here for Complimentary Webinars FAQs