Frequently Asked Questions

Q: If I am unable to attend the live webinar, will there be another day option or recording available? 

A: Yes, a recording will be available. They tend to be uploaded within three days after the live webinar. You can access the recording in your account. A reminder email will be sent once the recording is available to view


Q: How long do I have access to the recordings?

A: You have 12 months access. If you are a Leading Edge member, the webinars are accessible as long as your membership is active.


Q: Can I share my webinar link?

A: No, each link is a personalized link that only one person can access. If the link is shared, someone may be kicked out. If another person wants to attend the webinar, they need to register.


Q: I bought the webinar but it is for another person, how do I register them instead?

A: We ask that the purchase is made under the name and email of the person attending, since that is how we collect the registration information. However if the name needs to be changed, please email with the correct name and email. This must be completed at least 48 hours before the live webinar.


Q: I bought multiple registrations. How do I add their names and emails?

A: You can purchase an individual order for each person to have their names and emails registered. However if not, please email with the name and emails of those you would like to register once the multiple registrations purchase is made. This must be completed at least 48 hours before the live webinar.


Q: What is my account? Do I have an account? Is my account activated?

A: Before a purchase is made, usually your account is set up and activated. If you are unable to log into your account, please and we will assist. Please click on “Forget your Password?” if you do not know your password.


Q: Can I share my membership with my organization?

A: Technically each membership is per person. However please email and we will assist your specific questions.